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Please read these Terms of Use carefully before you use the services. If you do not agree to these Terms of Use, you may not use the services

These Terms of Use are subject to modifications at any time. We reserve the right to modify or change these Terms of Use and other policies at any time by posting changes on the Platform, and you shall be liable to update yourself of such changes, if any, by accessing the changes on the Platform. You shall, at all times, be responsible for regularly reviewing the Terms of Use and the other TBS policies and note the changes made on the Platform.


Your continued usage of the services after any change is posted constitutes your acceptance of the amended Terms of Use and other TBS policies. As long as you comply with these Terms of Use, TBS grants you a personal, non-exclusive, non-transferable, limited privilege to access, enter, and use the Platform. By accepting these Terms of Use, you also accept and agree to be bound by the other terms and conditions and TBS policies (including but not limited to Cancellation & Refund Policy, Privacy Policy and Notice and Take Down Policy) as may be posted on the Platform from time to time.

TBS understands and respects the importance of protecting your personal data. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, in respect of your relationship with us as a customer or a potential customer. This information may be collected via our websites ("Sites"), our contact centres, our retail stores, our mobile applications ("Apps"), our questionnaires/surveys, or our social media channels (collectively, our "Services").

By making a booking or other purchase or otherwise giving your personal data to us, we will transfer, store or process it as set out below. We will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

Privacy of the personal Information:

  • We will not collect Personal Information without your knowledge and permission.

  • We will not knowingly disclose your Personal Information to third parties, except as provided in this Privacy Policy.

  • We will take reasonable steps to protect the security of the Personal Information we collect from you.

  • We work to ensure that the personal identification information you do intentionally provide us remains private. We will not sell, rent, or trade the personal identification information you provide to anyone outside TBS, unless we are required to do so by law. Please be aware, however, that it may be possible for others to read messages that you send over the Internet, you are therefore advised not to send any such information by electronic communication that You would like to keep confidential.


    For unregistered users
    We encourage you to register with us in order to book services on our website or mobile applications (“Apps”) to take advantage of our customization features.

    Registered Users
    All users who choose to register themselves on our site or Apps will be able to do online transactions with us.
    If you register with us, we will collect personal information from you in addition to the non-personal information’s. That personal information may include your name, email address, mailing address, telephone number etc.
    Steps related to service availing process:

    As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, TBS shall have a right to charge you cancellation fee of a minimum INR 50 upto the order value, with a right to either not to refund the order value or recover from your subsequent order or by cancelling one of your free service,
    We reserve the sole right to cancel your order in the following circumstance:


    You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:
    Cancelling your order due to

    Our decision on refunds shall be at our sole discretion and shall be final and binding. All refund amounts shall be credited to your account within 7 business days in accordance with the terms.
    Delivery of Bicycles must be taken within 1 day of completion or a storage charge of Rs. 50/day will be added to the bill.


  • Cancellation

    1. in the event of the designated address falls outside the delivery zone offered by us.

    2. failure to contact you by phone or email at the time of confirming the order booking

    3. failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery, or

    4. unavailability of all the items ordered by you at the time of booking the order, or

  • Refunds

    1. your delivery location following outside our designated delivery zones.

    2. failure to contact you by phone or email at the time of confirming the order booking, or

    3. you cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.


    Servicing related Information :

  • Pick-up and delivery ( pick up : 10am to 6pm / Delivery by next day)

  • Express Servicing ( same day delivery should be booked before 2pm)

  • Discounted original spare parts ( No spare parts are covered in AMC – only servicing )

  • Coverage : Municipal Corporation Gurugram Area

  • Special area coverage ( Sector 82- 85 Gurugram with additional service charge)

  • Call center service ( No.xxxxxxxxxxxxxx)

  • Service feedback period: Complain regarding service will not be entertained after 3 days of servicing for complementary checkup (If received upto 1 month after 3 days you have to pay basic transportation cost. Complain after one month will be treated as new servicing )


    Special Information:

    How we use the personal information we collect :

    We use the personal information we collect to help both of us! As we mentioned above, registering with us allows you to personalize our Web site so that it is most useful to you. It also allows you to log into our site automatically each time you visit, rather than manually typing your user name and password every time. By registering you can also track your history of transactions that you have done on our site We may also use this information to periodically contact you with news or important information from TBS or to request your feedback on our site. In addition to these periodic updates, we may email you additional materials, but only if you specifically request them.
    In addition to these communications, if you have provided an email address, we may use your personal information to send you notifications about special offers You may opt-out of any or all marketing communications from TBS in any commercial e-mail we send or at any time.

    Disclosure of your personal information

    TBS does not sell or rent any personal information to any third party


    Minors (as defined under the laws of their jurisdiction or residence) are not eligible to register for, use, or Purchase the Products or Services available on our Site or Apps. We do not knowingly collect Personal Information from any Minor, and will not use this information if we discover that it has been provided by a Minor.

    Retention and storage

    We will retain your Personal Information in our databases in accordance with our document management, retention and destruction policy and applicable laws. This period may extend beyond the end of your relationship with us, but it will be only as long as it is necessary for us to have sufficient information to respond to any issues that may arise later.
    Your Personal Information will be stored in secured locations, and on servers controlled by TBS located either at our offices, or at the offices of our service providers.

    Your Consent

    By using the Website and/ or by providing your information, You consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.
    If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
    Changes to this Privacy Policy

    We reserve the right to change this policy should we deem it advisable to do so. Our privacy policy is subject to change at any time without notice. If we make material changes that will affect personal information we have already collected from you, we will make reasonable efforts to notify you of the changes.
    These Terms and Conditions shall be governed by and construed in accordance with Law of India, regardless of where the user is based. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the courts at Gurugram, Haryana, India and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. TBS can revise these Terms and Conditions at any time by updating this posting.

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